We're on a mission to make enterprise-grade ITSM accessible to every team, regardless of size or budget.
To empower IT teams with tools that are powerful yet simple, enabling them to deliver exceptional service without the complexity and cost of traditional solutions.
A world where every organization, from startups to enterprises, can deliver world-class IT service with confidence, efficiency, and ease.
ITSERMA was founded in 2020 by a team of IT professionals who were frustrated with the complexity and cost of existing IT service management solutions.
We believed that powerful ITSM tools shouldn't require a six-figure budget or a team of consultants to implement. So we set out to build something different—a platform that's powerful enough for enterprise needs, yet simple enough for any team to use.
Today, ITSERMA serves over 500 organizations worldwide, from small startups to Fortune 500 companies. Our team has grown to 50+ members across 15 countries, but our mission remains the same: to help IT teams deliver exceptional service with less effort.
From a small idea to a global platform
Started with a vision to simplify IT service management for growing teams.
Rapid adoption across industries validated our product-market fit.
Secured funding to accelerate growth and expand our engineering team.
Expanded to 20+ countries with customers on every continent.
Achieved SOC 2 Type II certification and launched enterprise features.
The principles that guide everything we do
We put our customers at the center of everything we do. Your success is our success.
We continuously push boundaries to deliver cutting-edge solutions that solve real problems.
We believe in open communication and honest relationships with our customers and team.
We strive for excellence in every feature, every interaction, and every line of code.
Security and compliance you can trust
SOC 2 Type II
Security compliance
ISO 27001
Information security
GDPR Ready
Data protection
HIPAA Compliant
Healthcare security
TRUSTED BY LEADING ORGANIZATIONS
Meet the people driving our mission forward
CEO & Co-Founder
Former IT director with 15+ years of experience in enterprise software.
CTO & Co-Founder
Engineering leader who has built products at top tech companies.
VP of Product
Product expert passionate about creating intuitive user experiences.
VP of Customer Success
Dedicated to helping customers achieve their IT service management goals.
We're a remote-first team spread across 15+ countries
50+
Team Members
15+
Countries
100%
Remote-First
2020
Founded
500+
Customers
$10M+
Funding
20+
Countries
Whether you're looking to transform your IT operations or join our team, we'd love to hear from you.