New updates and improvements to ITSERMA
January 28, 2026
Major release with AI-powered ticket routing
Automatically route tickets to the right team based on content analysis.
Create and arrange custom widgets on your dashboard.
Asset search is now 3x faster with improved indexing.
Fixed intermittent delays in email notifications.
January 15, 2026
Bug fixes and performance improvements
Fixed SLA timer showing incorrect remaining time in some timezones.
Resolved formatting issues in exported PDF reports.
Improved API response times by 25% on average.
January 5, 2026
New vendor management module
Complete vendor management with contract tracking and rating system.
Import thousands of assets via CSV with validation.
Added support for hardware security keys (FIDO2).
Improved contrast and readability in dark mode.
December 20, 2025
Telecom cost management features
Track mobile lines, SIMs, and associated costs.
Visualize IT costs across vendors and categories.
Build custom reports with drag-and-drop interface.
Redesigned notification center with filtering options.
December 5, 2025
Multi-language support
Platform now available in English and Turkish.
Navigate faster with keyboard shortcuts throughout the app.
More detailed audit logs with export capabilities.
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